Last updated: July 1, 2025
My Israel Heart operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase (or other transaction) through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and our practices as described.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or your household. Personal information does not include information that has been de-identified or anonymized so it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
● Contact details (such as name, billing address, shipping address, and email address)
● Financial information (such as payment card details, transaction details, payment confirmation, and other payment-related information)
● Account information (such as username, password, security questions, preferences, and settings)
● Transaction information (such as items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, and past transactions)
● Communications with us (such as messages you send to customer support or inquiries you submit)
● Device information (such as device type, browser type, network connection, IP address, and other unique identifiers)
● Usage information (such as how and when you interact with or navigate the Services)
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, as described in this Privacy Policy. This may include disclosures:
● To Shopify and service providers who help us operate our business and provide the Services (for example: payment processing, order fulfillment, shipping, customer support, cloud storage, data analytics, and website performance tools).
● To business and marketing partners where we use advertising or marketing services (for example, where Shopify or third-party apps support analytics or advertising features). These partners will use your information in accordance with their own privacy notices. Where required by law, you may have the right to opt out of certain uses, such as targeted advertising.
● When you request or consent, such as when you ask us to ship a product, use social media features, or interact with third-party integrations you choose to use.
● Within our business operations, such as to contractors or professional advisors who support our operations (for example, accounting, legal, or technical service providers), where permitted by law.
● For legal and safety reasons, such as to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, and help prevent fraud or security issues.
● As part of a business transaction, such as a merger, acquisition, restructuring, or bankruptcy, where permitted by law.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services in order to provide and improve Shopify’s platform and to help us operate our store.
Information you submit through the Services may be transmitted to Shopify and to third parties that help provide the Services (including service providers that may be located in countries other than where you reside). Shopify may also use certain data from your interactions with our store and with other merchants on Shopify to provide and improve Shopify features.
To learn more about how Shopify uses personal information (and options that may be available to you depending on where you live), please review Shopify’s privacy information and tools:
● Shopify Consumer Privacy Policy
● Shopify Privacy Portal
Third-Party Websites and Links
The Services may include links to websites or online platforms operated by third parties. If you follow a link to a third-party site, that site’s privacy practices will apply—not ours. We are not responsible for the privacy or security practices of third-party sites, or for the accuracy of their content.
Information you share in public or semi-public spaces (including on social media) may be viewed and used by others, depending on the settings and policies of those third-party platforms.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe a child has provided us with personal information, please contact us through our Contact page and we will take steps to delete that information.
We do not knowingly sell or share (as those terms may be defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures designed to protect your personal information. However, no security system is perfect, and we cannot guarantee absolute security.
Please note that information you send to us may not be secure while in transit. We recommend that you do not send sensitive information through unencrypted or unsecured channels.
We retain personal information as long as necessary to provide the Services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. Where permitted by law, we may decline requests (for example, where we must keep certain information for legal or security reasons).
These rights may include:
● Right to Access / Know: request access to the personal information we hold about you
● Right to Delete: request deletion of certain personal information we maintain about you
● Right to Correct: request correction of inaccurate personal information
● Right of Portability: request a copy of your personal information and, in some cases, request that it be transferred to a third party
● Right to Opt Out of “Sale” or “Sharing” / Targeted Advertising: where applicable law defines these terms and grants you this right, you may be able to opt out of certain data uses for targeted advertising
Global Privacy Control (GPC): If your browser sends a Global Privacy Control signal, we will process it as an opt-out request for that browser/device where required by applicable law. To learn more about GPC, visit https://globalprivacycontrol.org/. We do not respond to other “Do Not Track” signals.
Marketing emails: If we send promotional emails, you can opt out at any time by using the unsubscribe link in the email. Even if you opt out, we may still send non-promotional messages related to your orders or account.
How to exercise your rights: You can submit a request through our Contact page. We may need to verify your identity before we process your request. We will not discriminate against you for exercising your rights. Where permitted by law, you may designate an authorized agent to make a request on your behalf, and we may request proof of authorization.
Complaints
If you have questions or concerns about how we process your personal information, please contact us through our Contact page or by email. We will review and respond as reasonably and promptly as possible.
Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.
International Transfers
Please note that we (and our service providers, including Shopify) may transfer, store, and process your personal information outside the country where you live.
If personal information is transferred out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms where required by law (such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or other lawful transfer mechanisms), unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:
Contact page: Use our website contact form
Email: myisraelheart@gmail.com